This episode explores the growing complexity of decision-making in the built environment, focusing on how to reach consensus in larger, more diverse teams. Amanda is joined by Halle Hannaford, Senior Principal Team Lead at Chick-fil-A, who shares insights on how her team navigates decision-making challenges within the hospitality sector. Hannaford discusses how clear roles, cross-functional collaboration, and understanding the customer journey are key to effective decision-making. This episode is packed with practical takeaways for anyone managing complex decision-making processes in corporate, healthcare, education, or hospitality.
Explore the full episode show notes and access the transcript here.
